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NaveenKumar98
Participant
August 2, 2023
Question

color and image were missed, file error Illustrator could partially read this file

  • August 2, 2023
  • 2 replies
  • 969 views

Perview image of illustrator were corrtect nothe was changed or missed, when opning the file deatils & Image were missed, color were changed in the artwork.

 

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Community Manager
August 2, 2023

Hello @NaveenKumar98,


I'm sorry to hear that you're experiencing issues with your Illustrator files. This issue often occurs when the file is not saved properly. Illustrator saves a thumbnail of the whole file, and if you encounter an error while opening the file, Illustrator may partially read it, leading to data loss and missing objects and panels. To assist you better, you can share the file along with any linked images (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and I'll check if there's a possibility to recover the data.


For Illustrator versions 2022 and newer, the software is self-sufficient in recovering data, but if it's unable to do so, the chances of recovery are quite low. Nevertheless, I'll do my best to help you with the recovery process.


Best,

Anshul Saini

NaveenKumar98
Participant
August 4, 2023
Best Regards,NaveenKumar
NaveenKumar98
Participant
August 7, 2023

Hi Mr.Anshul Saini, any update on the above one.

we have continues compliant on AI that file got corrupted, what is the solutions for this?

here plz check this out my new file got corrupted-https://shared-assets.adobe.com/link/c88dd9f8-ebfc-414a-4314-27c738bcc29c

We have 3-Licensed Ai all 3 getting same compliant, plz help us to shorts this out little urgent.

Best Regards,NaveenKumar
Monika Gause
Community Expert
Community Expert
August 2, 2023

So the preview doesn't look like the actual artwork. What kind of file was that? a clipart?

Can you show screenshots?

NaveenKumar98
Participant
August 2, 2023

please find the Screenshots

Best Regards,NaveenKumar