Colors dulled and not displaying correctly in Illustrator on some computers

Question

I'm trying to troubleshoot for our organization of 5 and need some guidance. This RGB document looks accurate on 4 out of 5 user's computers in Illustrator. If we save it as a "High Quality Print" profile (no Color Conversion) PDF and view in Acrobat it looks right for everyone. I'm pretty sure it's a color profile issue but cannot re-create the issue on my computer. Nor can I create any type of file on my computer that looks right on her computer.

- We don't have colors synchronized in CC.
- Colors don't change if we assign other profiles (sRGB is dull, Display is brighter, but nothing like Acrobat's color).
- In the screenshot attached, Illustrator is on the left, Acrobat on the right. This particular file has color management turned off, so she is prompted to assign a profile upon opening in Illustrator.
- Test files attached: test_NCM (no color management), test_sRGB (sRGB profile assigned), and a PDF of the NCM file.

Any help or things to try would be helpful. Thanks!

kristinew71638908 · Accepted Answer

We ended up re-installing the OS and Creative Cloud and that fixed the problem. Thanks for everyone's responses.

nicolette777 · Answer

I started to have the same issue recently, when I open an .ai file in Illustrator, even an old one which was with the correct colors, the color space and everything is sRGB but the colors still look dull, when I export it to pdf and open in Acrobat the colors are fine.

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