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Participant
September 7, 2023
Question

COMANDOS

  • September 7, 2023
  • 4 replies
  • 188 views

VERSION BETA ILLUSTARTOR COMANDO ELIMINADO O NO FUNCIONAN

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4 replies

Anshul_Saini
Community Manager
Community Manager
September 7, 2023

Hi @rolando32139303thrl,


I understand that you're facing issues with missing keyboard shortcuts in Illustrator version 28.0.X. As a first step, I would recommend installing the older beta version. Then there's a workaround that you can try:

  • Before updating to the latest Illustrator Beta, make a backup copy of your older beta preferences. You can do this by locating the preferences folder on your computer and creating a backup copy of it.

  • You can then copy your backed-up old preferences back into the new beta preferences folder. This should restore keyboard shortcuts to what they were before the update.

Here's the location of the preferences folder on different operating systems:

  • Windows: C:\Users[Username]\AppData\Roaming\Adobe\Adobe Illustrator Beta 28 Settings\
  • macOS: /Users/[Username]/Library/Preferences/Adobe/Adobe Illustrator Beta 28 Settings/

Please replace "[Username]" with your actual username.

Also, can you share the preferences folder of the corrupted beta, which has a missing keyboard shortcut, and confirm which beta version it is & which locale/ language version of the beta you are using?

 

By following this approach, you can prevent frustration, and it will help us investigate the issue further.

 

Best,
Anshul Saini

Monika Gause
Community Expert
Community Expert
September 7, 2023
Mike_Gondek10189183
Community Expert
Community Expert
September 7, 2023

Can you please better explain what is not working? Is Illustrator not starting, or are you saying the Illustrator command prompt is missing in windows, is the installer not working?

 

What version of OS & Illustrator are you using? Make sure your application and OS are compatible with each other.

Illustrator system requirements

 

 

Monika Gause
Community Expert
Community Expert
September 7, 2023

Can you reset the preferences?