Comandos del teclado en Adobe Illustrator Beta

Forum|Forum|2 years ago
September 6, 2023
3 replies
407 views

Hola a todos, tengo problemas con adobe illustrator beta, no se que ha pasado, la app se actualizo y desaparecieron los comandos de teclado, me refiero a lso comandos basicos que trae la alicacion, ya lo desinstale y lo volvi a instalar pero aun no aparecen, antes si aparecian lso comandos, em refierot a Ctrl+v, Ctrl+c, Ctrl+Z ydemas atajso del teclado.

Alguien sabe como solucionarlo sin tener que crearlos todos manualmente?

Estoy usando la version de Illustrator 28.0.32

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Anshul_Saini

Community Manager

I just saw some other user is also facing the same issue, and for them, keyboard shortcuts are missing in Illustrator keyboard settings, @Usamedia. To resolve the issue, I would recommend installing the older beta version. Then there's a workaround that you can try to copy your preferences:

Make a backup copy of your older beta preferences. You can do this by locating the preferences folder on your computer and creating a backup copy of it.
You can then copy your backed-up old preferences back into the new beta preferences folder. This should restore keyboard shortcuts to what they were before the update.

Here's the location of the preferences folder on different operating systems:

Windows: C:\Users[Username]\AppData\Roaming\Adobe\Adobe Illustrator Beta 28 Settings\
macOS: /Users/[Username]/Library/Preferences/Adobe/Adobe Illustrator Beta 28 Settings/

Please replace "[Username]" with your actual username.

Also, can you share the preferences folder of the corrupted beta with a missing keyboard shortcut and confirm which locale/ language version of the beta you are using?

By following this approach, you can prevent frustration, and it will help us investigate the issue further.

Best,
Anshul Saini

Anshul_Saini

Community Manager

Hi @Usamedia,

I'm sorry to hear that you're experiencing issues with keyboard shortcuts in Adobe Illustrator Beta. As a first step, I would recommend trying to boot your Mac into safe mode and then launching Illustrator to see if the keyboard shortcuts work as expected.

If the keyboard shortcuts work in safe mode, it suggests that there might be a conflict with another application or system setting. In that case, you can try identifying and resolving any potential conflicts.

If the issue persists even in safe mode, then please try resetting preferences as Monika suggested.

Let us know so we can explore other potential solutions. We appreciate your patience and understanding and will do our best to help you resolve this issue.

Best,
Anshul Saini