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nicordozgoiti
Participant
June 5, 2017
Answered

Command keys not working together in Illustrator

  • June 5, 2017
  • 1 reply
  • 555 views

When I try to use two command keys together in Illustrator, one of them stops working. For instance:

-Shift+Drag (constrain proportions) PLUS Option+Drag (lock the movement along a certain axis).

-Shift+Drag (constrain proportions) PLUS Command+Drag (create a new shape using the starting point as its center).

I can do one or the other, but apparently I can't do both at the same time now.

I have tried this in Photoshop and it works fine. I have updated to the latest Illustrator CC version (updated today, 5th June 2017 but the problem persists. I'm working on a Macbook Pro with Sierra (10.12.3)

I have searched the forums and couldn't find a topic about this exact same problem, so I was wondering if someone might have a solution.

Thanks in advance.

This topic has been closed for replies.
Correct answer Monika Gause

Please update Sierra to the latest version 10.12.5

And then: do you have a Wacom installed?

1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
June 5, 2017

Please update Sierra to the latest version 10.12.5

And then: do you have a Wacom installed?

    N
    nicordozgoitiAuthor
    Participant
    June 5, 2017

    Hi Monika,

    Thanks for the quick response.

    I updated Sierra and now it works fine.

    I do have a Wacom installed, could that have been the problem?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 5, 2017

    I do have a Wacom installed, could that have been the problem?

    Unfortunately, yes.

    Sometimes you need to upgrade the driver, sometimes you need to downgrade it, you never know.

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