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Participant
September 27, 2025
Question

¿Cómo recuperar archivos que se guardo mal la copia de seguridad?

Mi Adobe configuro una copia de seguridad cada 30 segundos. Ayer se cerraron los archivos tras la actualización de la aplicación y por la noche cuando intente abrirla me permitió restaurar los archivos sin reconocer los últmos cambios. Cómo consigo llegar a esas copias?

 

2 replies

Abhishek Rao
Community Manager
Community Manager
September 29, 2025

Hi @Milu_Mariani3952,

 

I hope the steps suggested by the expert helped you get to the recovery folder. Just to share a bit more context, Illustrator's auto-recovery files are only temporary and are usually removed once you reopen and save the document after a crash or update. You can also check these HelpX articles for additional guidance: Recover Illustrator files after a crash and Repair damaged Illustrator documents. 

 

Let me know how it goes. 

Abhishek 

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justlearn
Community Expert
Community Expert
September 28, 2025

@Milu_Mariani3952 from my understanding, once you successfully open and save a file from the automatic recovery prompt, the temporary recovery file is likely gone.  The backup files you are looking for are not permanent files; they are temporary files that Illustrator uses to rebuild your work after a crash. You can find the path to this folder in your Illustrator preferences. Go to Edit > Preferences > File Handling & Clipboard (PC) or Illustrator > Preferences > File Handling (MAC). Look in the Data Recovery section. Next to the checkbox for "Automatically Save Recovery Data Every..." there is a "Folder" button. Click on it. This will open your file explorer directly to the folder where Illustrator was saving those 30-second backups.

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