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marinerocagel
marinerocagel
Participant
February 11, 2020
Question

Compatibilité Adobe et OS Catalina

  • February 11, 2020
  • 1 reply
  • 310 views

Bonjour,

 

Depuis l'achat de mon nouveau MacBook, je rencontre de grosses difficultés avec mes logiciels Adobe 2020 : surchauffes, plantages, jonglage peu fluide entre les logiciels Illustrator, Photoshop et InDesign etc... J'ai donc commencé par apporter mon ordinateur à réparer. Après une série de tests et reformatage, le problème persiste. J'ai alors découvert sur le net qu'il y avait eu des problèmes de compatibilité reconnus lors de la sortie de Catalina. Du coup, je voulais savoir si cela avait été revu ou si le problème persistait ?

Merci pour vos réponses !

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
February 11, 2020

Hi there,

 

Sorry to hear about your experience. There should be no compatibility issue between Illustrator and macOS Catalina as per https://helpx.adobe.com/illustrator/system-requirements.html
Would you mind sharing version of OS and Illustrator?
I see you have reformatted the machine and still have issues. For a quicker resolution, I'd recommend contacting Adobe live support on https://helpx.adobe.com/support.html and click on chat icon at the bottom right corner to start conversation with support team. They'll be able to perform remote troubleshooting and help you out accordingly.

 

You may also find relevant contact information on https://helpx.adobe.com/contact/phone.html
Hope it helps.

 

Regards,

Ashutosh

marinerocagel
marinerocagelAuthor
Participant
February 12, 2020

Bonjour,

 

Il s'agit de Mac OS Catalina version 10.15.3

Et pour Illustrator et mes autres logiciels Adobe, j'ai un abonnement Creative Cloud donc j'ai les dernières versions de tous les logiciels.

C'est vraiment problématique, sachant que la majorité des designers travaillent avec Adobe sur Mac, qu'il y ait des problèmes de la sorte...

Rishabh_Tiwari
Rishabh_Tiwari
Legend
February 12, 2020

Hi there,

 

Thanks for sharing the details. Could you please confirm if the software crashes on a specific file or multiple files? If this is happening on multiple files, please try the steps below and share your observation:

 

  1. Reset Preferences:
  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

  2. If that doesn't help either, login to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

  3. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help faster that way.  

 

Regards

Rishabh

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