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LiteVolition
Participating Frequently
July 23, 2019
Question

Compatibility issues between different versions of Illustrator (23.0.3 windows & 23.0.4)

  • July 23, 2019
  • 4 replies
  • 2877 views

My Illustrator versions on my Macbook and my desktop PC have been out of syc in versions for most of the year. Is this normal? It causes project compatibility issues between my two devices.

Will I be forever stuck monitoring versions and downgrading my Mac version to match my PC?

{Renamed by MOD}

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4 replies

L
LiteVolitionAuthor
Participating Frequently
July 24, 2019

Images of my issue attached.

File is being opened on a Windows 10 desktop.

File was created on my Macbook over a month ago.

When this happens, text boxes are often obliterated and each word of text becomes an individual vector element... Totally nuts.

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
July 24, 2019

You have two versions of Illustrator installed. Which is open in that screenshot?

L
LiteVolitionAuthor
Participating Frequently
July 24, 2019

Great eye! I never even noticed that. How would that have happened? Thanks!

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 23, 2019

This is not normal - both Mac and Windows receive updates at the same release date and should be synched to match.

The issue could be that even with auto update turned on - it really depends on the last time you used either machine and if an update was run on one while the other was not active.

It doesn't take much to hit the upgrade button to force a manual update using the CC app.

There definitely is no reason to downgrade your Mac OS version to your Windows. Easier to upgrade your windows version.

L
LiteVolitionAuthor
Participating Frequently
July 23, 2019

I’m glad to hear that. But, still, my Windows machine was showing current

with no update for many weeks as 23.02 even after forcing update checks. At

the same time my Mac was on 23.03.

On Tue, Jul 23, 2019 at 10:50 AM kstohlmeyer1 <forums_noreply@adobe.com>

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 23, 2019

Sometimes only one system gets one of those point updates.

The current versions as of now are: Illustrator 2019 release notes (23.0.3 Windows and 23.0.4 macOS)

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 23, 2019

Until you share what versions of OS & Illustrator you are running, we cannot assist you much. For all we know you are running Illustrator 6 on Mac Mojave.  Please ensure you are following the

Adobe Illustrator system requirements

L
LiteVolitionAuthor
Participating Frequently
July 23, 2019

Both are cc and are auto updated. Both say 23.03 (for now)

Current Mac OS, current Windows 10

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 23, 2019

No this is nto normal, CC2019 and current OS as of this date on both platforms should not cause any issues. I woudl prefer High Sierra over Mojave, as their are some Mojave issues, the worse ones are in Photohsop though.

Known issues - Running Illustrator CC on macOS 10.14 Mojave

We have no idea what exact issues you are facing, If you are having difficulty putting your post in words, try screenshots, they often are worth 1000 words.

    T
    Test Screen Name
    Legend
    July 23, 2019

    What are the specific exact versions of Illustrator on each system, and what is the exact operating system version on each, please.

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