Compatible GPU not available

Forum|Forum|1 year ago
March 27, 2024
2 replies
2164 views

My GPU Performance tab is grayed out, I'd like to have animated zoom toggled on to more smoothly zoom in and out rather than ctrl + or - I've tried trouble shooting for a few hours and updating my drivers, renaming files as I've seen on other posts etc. I've also got Photoshop installed and the zoom feature works there so I'm assuming it should also do so for Illustrator?

Any advise would be appreciated.

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Bobby Henderson

Community Expert

How old is your computer system (and the graphics card installed inside)? Was your computer's GPU recognized by a previous version of Illustrator?

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Riad29827733y8prAuthor

Participating Frequently

Just got a new laptop, with the newest version of Illustrator. Computer system is about a year old

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Bobby Henderson

Community Expert

What kind of GPU is installed inside of it? Is it an NVidia board? AMD Radeon? Normally a new computer should have a GPU that Adobe Illustrator will recognize, even if it is just an Intel integrated graphics chipset. Some computer makers will home-brew their own drivers rather than use the standard drivers from the GPU makers. That could cause problems.