Skip to main content
fierce_Sunbeam21ed
Participant
Nov 13, 2026 2:13 PM UTC
Question

Concept to Vector

When I try to use concept to vector now it starts to work ad says generating, then two gray pop up screens show up (they say Adobe Illustrator in the left corner) and then disappear quickly, taking me back to the original page I was working on. I have uninstalled and reinstalled Illustrator, logged in and out. What can I try next? Thanks

    3 replies

    fierce_Sunbeam21edAuthor
    Participant
    Nov 13, 2026 4:40 PM UTC

    Hello, Yes it is all files I open. I attached the log and the screen record. I was having a hard time with the log so I tried to add it two diff ways.  Thanks! 

     

    http://"C:\Users\kmanifest\AppData\Roaming\Adobe\Logs\Adobe Illustrator\31.0\Adobe Illustrator\AIGeneral.log"

     

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 13, 2026 6:12 PM UTC

    Hi ​@fierce_Sunbeam21ed,

    Thank you for sharing the requested info. It looks like you have an Enterprise account. Please contact your admin at https://adobe.ly/3Yr57fT and ask them to create a ticket for this in the Admin Console.

    If you’re the admin, you can get help here: https://adobe.ly/3Uowp5y

     

    Hope it helps.

    Thanks,

    Harshika

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 13, 2026 3:09 PM UTC

    Hi ​@fierce_Sunbeam21ed,

    Thank you for reaching out, and I'm sorry to hear you’re unable to generate images. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system?

    Does that happen with any file or a specific file? 
    Please share a short screen recording of the issue for better investigation.
    Could you share your AIGeneral.Log file so the product team can investigate further? You’ll find it here:

    macOS: /Users/<username>/Library/Logs/Adobe/Adobe Illustrator/<illustrator version>/Adobe Illustrator

    Windows: C:\Users<username>\AppData\Roaming\Adobe\Logs\Adobe Illustrator\31.0\Adobe Illustrator\


    Looking forward to your response.  We will try our best to investigate further.  

     

    Thanks,

    Harshika

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices