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Participant
September 18, 2022
Question

Confusing greyscale print problem

  • September 18, 2022
  • 2 replies
  • 163 views
Printing from Adobe Illustrator to a "HP DesignJet Z2100 24-in Photo" only prints in grayscale.
Printing the same documents from other applications such as Affinity Designer, Adobe Viewer (Acrobat) and Photoshop prints in colour. I've adjusted the document colour type and any other things I can think of and nothing changes.
 
Furthermore, printing the same files from the same PC from AI to a Xerox Laser printer works perfectly normally. I can't determine if this is an AI issue or a printer issue, or what could be done about it in either case.
 
Much older versions of AI produce the same results.
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2 replies

Monika Gause
Community Expert
Community Expert
September 18, 2022

So the artwork is a color artwork?

Is that printer PostScript enabled?

lambiloon
Community Expert
Community Expert
September 18, 2022

Hi, try to reset your Ai preferences maybe it fix the issue..regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional