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A
Aran De Baron
Participant
February 28, 2023
Answered

Constant Crashing

  • February 28, 2023
  • 2 replies
  • 885 views

Hi ASC

 

The latest version just constantly keeps craashing after 5 minutes of use.  I am simply using the pen tool to trace an embeded image!

 

I sent a ERROR report and the sollution came back - to have the latest illustrator updated!  So I'm back to square one ... please help.

 

My confusion is that i use the same laptop for 3D architectural drawings which runs without any glitches.  So I have the power!

 

Your hewlp is greatly appreciated

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Aran De Baron,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
March 6, 2023

Hello @Aran De Baron,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

A
Aran De BaronAuthor
Participant
March 6, 2023

Hello Anubhav

 

Thanking you for your reply.  It is good that you mentioned the Wacom tablet.  When it was crashing I was using the Wacom.  Since then I have been struggling with just the mouse to use illustrator and have had no problems since.

 

It is unfortunate that the Wacom interferes.  i may even try hooking the tablet up to laptop in lieu of using the bluetooth function of the Wacom.

 

But in all, thank you for the driver suggestion.  I will let you know how this goes.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 28, 2023

So you are on the latest version?

Which system are you using?

Please tell us the hardware specifications.

Do you use a gaming driver for your graphic card? Try and install the studio driver

A
Aran De BaronAuthor
Participant
March 5, 2023

Hello Monika

 

Yes I am all up to date using the very latestest version of Illustrator.  Version 27.3.1

 

My device, as you can see , is extremely capable so I can only put it down to the programe.  Its an OMEN by HP

Processor:11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz

System Type: 64-bit operating system, x64-based processor

Graphics: NVIDIA GEFORCE RTX 3070

 

Than king you in advance Monika

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 5, 2023

Which driver is it for thew graphics card? Illustrator has some issues with gaming drivers.

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