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mickk97138563
Participant
October 13, 2025
Question

Constant Illustrator crashes upon opening

  • October 13, 2025
  • 2 replies
  • 392 views

My Illustrator app suddenly does not work in any way. Everytime I open up the program, the app freezes upon the first click, goes unresponsive, and eventually crashes. I have tried uninstalling and reinstalling the app, I have tried resetting the preferences, I have had a screenshare support sessions with an Adobe Agent, i've updated the drivers to my graphics card, I've tried opening in safe mode, running as administrator, and I've even tried installing previous versions of AI, none of which has gotten me any closer. Occasionally, if the program does no close after 5-10 minutes of being unresponsive, I will be able to open or create a new file and work on the program relatively unhindered, but whenever I try to save that file, it will take me another 5-10 minutes, even if the file is blank. 

 

I also have been able to use other Adobe programs like PS and InDesign just fine without any issues. This has been solely an Illustrator issue. Any help is appreciated

    2 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    October 14, 2025

    Hi @mickk97138563,

     

    Thanks for sharing all the details. It's possible that Illustrator is running into a GPU-related hang. Please try disabling GPU Performance from Preferences > Performance, then relaunch Illustrator to see if it opens and runs smoothly.

    Also, could you confirm if you see the Adobe Crash Reporter dialog box when the app crashes? If yes, please submit the crash report. I checked for any existing logs under your community email address but couldn't find one. Once you've submitted the report, share the email address you used via DM, so I can locate the logs and review them. You can follow the steps here: https://adobe.ly/4haXZxg.

     

    Looking forward to your update.

    Abhishek

    M
    mickk97138563Author
    Participant
    October 22, 2025

    Hello Abhishek, 

     

    Sorry for not responding. For some unknown reason, the issue went away the next day. I didn't make any changes, and then suddenly it started working normally. That was until today, a week later, and I'm now running into the same issue all over again. I had used Illustrator intermittently throughout the week without issue, until now. I tried disabling GPU performance, and that didn't work. Also I don't get a crash report. Illustrator only crashes if I click on the screen too many times, and then I'll get a pop up to close the program. If I don't click on the screen at all, it doesn't crash, it will just take 5 minutes to create a blank file (I timed it). Once the file is open, everything in Illustrator works normally, until I try to save that file, that ends up taking around 4 minutes to save, even when blank. Not sure why it would have fixed itself, and then stopped working again. 

    M
    mickk97138563Author
    Participant
    October 13, 2025

    For reference, I am using Windows 11 Pro, version 26100.6584, NVIDIA RTX 5000, and AI version 29.8.2, but I've also tried 29.8.1 and 28.5.

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