Skip to main content
S
Serene_individual5023
Participant
April 10, 2025
Answered

Constant Illustrator Crashes with no Recovery

  • April 10, 2025
  • 1 reply
  • 1220 views

Hi,

1) Since a couple of weeks i experience frequent illustrator crashes. I send the reports all the time, but i'm starting to also get frustrated as the auto-save (set to each minute) does not work. Upon re-opening after a crash, it says it recovered a document, that it will load it as "file (recovered)", and then just loads the last save of it (without the 'recovered' mention in the file name). Is there a way to bring them back?

2) I also have an error on opening of each  Adobe software mentionning :

Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx / Line 2798:  No matching closing brace found

3), Randomly, on copy paste, Illustrator prompts that i have an insufficient memory to perform. Once this alert goes in, i can't do anything, can't save, and have to manually force quit Illustrator.

 

I work on a 1 month Old MBP from November 2024

Apple M4 Pro

24GB RAM
macOS 15.3.2 (24D81) 

I am loosing countless hours of work and going crazy.

Any advice Welcome!

    Correct answer Serene_individual5023

    Hello @Serene_individual5023,

     
    I hope Monika's suggestions helped resolve the problem. If not, could you try the suggestions shared in these help articles (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) (https://support.apple.com/guide/font-book/install-and-validate-fonts-fntbk1000/mac) and letting us know if it helps?If the problem persists, kindly submit the crash report (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) using your Adobe email address and share it here.

    Rahul Sharma


    Thanks everybody for the feedback.
    The clean uninstall and re-install seem to have worked. i will now edit my preferences and see what happens.

    @Monika Gause none of these are installed. The MBP is fresh off the shop, only has a few extra apps.

    @rahuls80069570 reports are enclosed above, but will bookmark your link if it happens again!

    Thanks!

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 10, 2025

    Recovery is not Autosave. Won't ever be.

     

    Illustrator should not crash and that is something that should be addressed. I'm pretty sure that staff will chime in soon to help you with that.

     

    BUT: you have to come up with a backup process. You have to save regularly. And also make backup copies (save with a different name on a different hard disk). If a crash happens while Illustrator is writing its recovery file, then the recovery file will be corrupted. If a crash happens while Illustrator is saving your file, your file will be gone. You want to be prepared for that.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 10, 2025

      Hello @chokdi-design,

      Are you still getting the script error? If yes, try uninstalling and reinstalling Photoshop 26.5 to see if it helps?

      For help with crashes, please try the suggestions shared in this help article (https://adobe.ly/44i5o9o) and checking if it helps.

      Looking forward to hearing from you.
      Anubhav

      S
      Serene_individual5023Author
      Participant
      April 11, 2025

      Hi Anubhav,

      Thanks for your reply.

      Issue 1) For the crashes, i have reset the preferences, but had scarcely changed them (UI scale and english font names). The minimum requirements are met, i don't need to check that you are compatible with a 2024 MacBook Pro, do i? Both MacOS and AI are updated, so drivers should be ruled out too.
      I am attaching three more logs of crashed that happened, two of which this morning, within an hour.
      I'll keep on wrking with untouched preferences and keep you posted.

      issue 2) Uninstalling Photoshop worked, and also showed that this error is not cause by PS Beta, which is still installed.
      Upon reinstalling, the issue is fixed.
      Note that this alert appeared in InDesign as well. It doesn't seem to be causing the crashes as InDesign is rather stable.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices