Constant "not responding" message

Question

I am having issues when carrying out most actions within illustrator. This results in the "not responding" message & the software crashing every 15 or so seconds. It could be something as simple as changing tools or moving a shape. Does anyone know why this is consistently happening? Thanks

Anubhav M · Answer

Hello @Elliott25705576tsvq,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend installing the latest version of the driver (https://www.wacom.com/en-us/support/product-support/drivers) and checking if it helps. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

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