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ColdFyre
ColdFyre
Known Participant
October 25, 2022
Answered

"Converting text objects with variable fonts and colored" message while saving?

  • October 25, 2022
  • 3 replies
  • 1218 views

This error has been happening more and more lately.

Simple files with NO FONTS, no variable data. Only placed flattened photoshop files, again, with no fonts. 

It's getting more and more annoying. Any fixes?

 

MacOS 12.6

iMac (Retina 5K, 27-inch, 2020)

3.8 GHz 8-Core Intel Core i7

40 GB 2667 MHz DDR4

 

 

AMD Radeon Pro 5500 XT 8 GB

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @ColdFyre,

     

    We are sorry for the trouble. We are able to replicate this behavior with a couple of specific files shared by other users. A bug has already been logged with the product team, and they are investigating the issue.

     

    Would you mind upvoting this UserVoice and adding your comment? By doing this, you will get updates and helps prioritize it. Also, it is the best way to communicate with the Engineering and Product teams regarding issues or feature requests.

     

    I will reach out to you if any further information is required.

     

    We appreciate your time & patience.

     

    Regards,

    Anshul Saini

     

    #Marking as correct in order to highlight

    3 replies

    D
    Douggy95
    Participant
    December 23, 2022

    So I was freaking out because I had the same issue, and I couldn't even save with a different name, nor on a separate folder, BUT I SOLVED IT!

     

    Check the location where you are trying to save and look for any TEMP name or something weird-looking. Then, delete it (them) and empty your Trash Can. Try saving it again, now with a different name. It worked for me.

    I suggest deleting all UNUSED COLORS in your Swatches palette and ensuring you are working with fonts you are used to, even if you have to change them later. It may not be related, but it helped. My concern was being able to save and at least didn't lose my file (and time).

    ColdFyre
    ColdFyreAuthor
    Known Participant
    December 23, 2022

    As a general practice, I delete all unused colors by default on every job I work on. I have an action tied to shitft-f12. I loath a cluttered swatch list lol! I can tell you that it doesn't make any difference for this file saving issue for me.

     

    I also looked to see if there is a temp file, there isn't. Only time there is a temp file is as soon as I hit the save button, one generates automatically but goes away as soon as. the file is done saving. I'll keep a look out to see if there are any floatiig around in the future though.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 27, 2022

    Hi @ColdFyre @Douggy95,

     

    Thanks for reaching out and sharing your observation. The team is investigating the issue and has requested sample files. Would you mind sharing the file here or via DM with me? It would be really helpful for us. Also, would you mind confirming your system specs, OS details & exact version of Ai?

     

    Looking forward to your responses.

     

    Thanks,

    Anshul Saini

    calm_determination0D44
    calm_determination0D44
    Inspiring
    October 31, 2022

    I now have this issue using Illustrator 27.0 and saving Press Quality PDFs. Before updating to 27.0, was working just fine.

    MacOS 12.6, Macbook Pro M1 Pro, 32gb Ram.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    October 28, 2022

    Hi @ColdFyre,

     

    We are sorry for the trouble. We are able to replicate this behavior with a couple of specific files shared by other users. A bug has already been logged with the product team, and they are investigating the issue.

     

    Would you mind upvoting this UserVoice and adding your comment? By doing this, you will get updates and helps prioritize it. Also, it is the best way to communicate with the Engineering and Product teams regarding issues or feature requests.

     

    I will reach out to you if any further information is required.

     

    We appreciate your time & patience.

     

    Regards,

    Anshul Saini

     

    #Marking as correct in order to highlight

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