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garethirwin1234
Inspiring
July 16, 2024
Answered

Copy Paste keyboard commands fail only in illustrator

  • July 16, 2024
  • 2 replies
  • 1154 views

This is getting tiresome. Randomly whilst working in illustrator copy past commands, Ctrl C/Ctrl Z just stop working.

 

No explanation no indication why. I have to select the items then goto the edit menu to do the controls.

 

Windows 11 latest build but its been doing this for months.

 

Auto update is on, latest illustrator.

 

Only does this in illustrator any other app on my computer including other adobe ones,  works just fine, only in illustrator.

    Correct answer Srishti_Bali

    @Monika Gause is the copying and pasting a PC issue? I have a MacBook running 28.5. I don't have any issues....I wonder if it's a Windows 11 issue? None of my students have an issue


    Hi @creative explorer  and @garethirwin1234

     

    We're sorry about this issue. I agree with Monika's response. This generally happens when your keyboard shortcuts conflict with other applications. In the past, we have seen conflicts with the applications Monika mentioned. This issue is not specific to Windows or Mac. 

    Please double-check if you have any of these apps installed on your machine. If not, then proceed with resetting preferences and share your observations with us. 

     

    Additionally, we've recently released an update for Illustrator that includes multiple fixes. If you're not already on the latest version, we kindly request that you install it and share your observations with us. Details can be found here.

     

    Thank you for your patience and understanding.

     

    Regards,

    Srishti

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 16, 2024

    @garethirwin1234 honestly, I would likely reset myprefrences in Adobe Illustrator.

    *Note: Sometimes, I will also zap my PRAM on my old MacBook Pro. Not 100% sure if you can do this on a PC

    m
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 17, 2024

    Most probably the issue is linked to one of the apps in the list. That has been the case for the majority of people with this issue.

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 17, 2024

    @Monika Gause is the copying and pasting a PC issue? I have a MacBook running 28.5. I don't have any issues....I wonder if it's a Windows 11 issue? None of my students have an issue

    m
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 16, 2024

    The following apps and system settings are know to interfere with the keyboard in Illustrator:

    • WebRoot
    • Apple Terminal
    • Word, Excel, Powerpoint
    • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
    • »Keyboard Navigation« in Apple settings > Keyboard
    • Apple Mail, Outlook
    • Spacebar is used as a shortcut by the system
    • Chrome, Internet Explorer, Safari
    • Wacom Desktop Center, Wacom settings
    • Windows Touch Pad problem
    • LastPass, Bitwarden (password managers)
    • The VPN
    • LangSwitcher app (it needs to be closed and disabled)
    • Notes
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      July 16, 2024

      Hello @garethirwin1234,

      We understand that technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, could you kindly try running Illustrator under Safe Mode (Windows / macOS) and check if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.


      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

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