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Corner widgets disappear when working with multiple objects - Illustrator 2023

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When selecting multiple shapes, the corner widget only appears on some of the shapes/paths, and not all. There's no "maxium number" of paths the widgets appear on, it's random every time. I also can't add more shapes/paths to the existing selection without all widgets disappearing. Both "show corner widgets" and "show edges" options are turned ON. I was able to select as many shapes as I wanted and scale all corners at simultaneously earlier today. The option has just suddenly disappeared even though I didn't change/update Illustrator in any way. [renamed by mod]

Screen_Recording_2024-08-29_at_3-40-24 PM.zip

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lucass17881077

Participant

I'm having the same issue, I can see and interact with the corner widgets until i select 10 objects, as soon as I select the 11th object, the draggable widget that changes the corner radius disappears on all of the selected objects.

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Kurt Gold

Community Expert

There is a display limit defined in the Illustrator Preferences file.

You may try to increase it as described here:

https://community.adobe.com/t5/illustrator-discussions/quot-round-corners-quot-widget-disappears-when-selecting-multiple-objects/m-p/14974808#M426513

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Ton Frederiks

Community Expert

Is it a specific file with that behaviour?

Does it work when you copy the content in a new file?

And a maybe silly question, does restart your machine help?

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Rainey CromwellAuthor

Participant

It seems to be happening with all files, new and old. I updated and even deleted and re-downloaded Illustrator but it didn't fix the issue.

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Ton Frederiks

Community Expert

Updating and deleting does not always remove (corrupt) preferences.

Did you try to manually remove them?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Monika Gause

Community Expert

Is the control panel visible? There is an input for the corner radius - is there a number in it?

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Rainey CromwellAuthor

Participant

The input is at 0. I can manually type in the radius amount in the control panel, but I can't "drag to scale" with the direct selection tool.

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Anubhav M

Community Manager

Hello @Rainey Cromwell,

We understand that encountering technical issues can be frustrating. Would you mind resetting Illustrator's preferences as described in this article (https://adobe.ly/4e6qCJf) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

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