Corrupt Characters in Illustrator Text Box

I am having trouble finding the problem to why the first line of this text box is filling with corrupt characters.

Is there any suggestions on what to do to fix this without changing the size of the text box, kerning, or leading?

Community Expert

How was this text created? Are you copy and past it into Illustrator?

Participant

It is copy and pasted from a word document!

Participant

It is for packaging and when we create it, it is fine but if we want to go in and edit the text it is getting corrupted somewehere^^

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