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diana_7703
Participant
September 9, 2024
Question

Corrupted acrobat illustrator file

  • September 9, 2024
  • 1 reply
  • 179 views

Hi. My computer suddenly closed and when I open Acrobat Illustrator again the file appears corrupted.

I didn't know there were temporary copies and I can't get the temporary copy back. 

In the preview of all the files in Illustrator you can see what was in the damaged file but when you try to open it I can't recover practically anything. It´s the last one named Coleccion

 I recovered a file from four days before, but it´s very imcompleted. is there any way to recover it?

Thanks

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 9, 2024

Hello @diana_7703,

I am sorry to hear about your experience. If the file opens with a blank image, the data is likely lost. We understand this may not be the ideal outcome, and we apologize for any inconvenience.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Thanks,

Anubhav

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