Corrupted file

Forum|Forum|4 years ago
June 9, 2021
3 replies
1773 views

I was working on an art, when suddenly the light flickered here in my house, 
when the computer turned on again the illustrator didn't show any backup screen of my file,
 but it appears in recent files, you can even see a sketch of the drawing, but when i click to open it

with text import options.

Can someone help me? I could not find any backup in the folders

and I've never seen this error


opens this popup.

Bug

This topic has been closed for replies.

M

Mora31065037iu34

Participant

Hi! i´m having the same problem here...

I have about 4 DWG files in my presentation and i cannot add anything more...

I´ve tried evertything but nothing seems to work, can you help me?

Anubhav M

Community Manager

Hello @Mora31065037iu34,

Sorry to hear about this experience. Would you mind confirming if Illustrator crashes after this message? If yes, kindly try the suggestions shared in these help articles (https://adobe.ly/3RbFFHy) ((https://adobe.ly/4a9U4wz)) to check if it helps.

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3RaqkHj).

If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a sample file (https://adobe.ly/3t0BgiN), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Ashutosh_Mishra

Inspiring

Hi there,

Apologies for the delayed response. I agree with Monika here, but you may try the suggestions given on this help article.

If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Ensure that the file you share does not include any sensitive personal information.

Hope it helps.

Regards,

Ashutosh