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Kingdomseed
Kingdomseed
Participant
October 20, 2023
Question

"Couldn't Open Tutorial" -- Hand's on Tutorial

  • October 20, 2023
  • 1 reply
  • 347 views

Hello!

In Illustrator 2024 on a Mac M1 Pro with MacOS Sonoma I get the following error trying to open any hands-on tutorial in the application: "Couldn't Open Tutorial." I'm a teacher and we are trying to use these in the classroom but if they don't work I'll need to do something else. All hands-on tutorials do this.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 20, 2023

Hello @Kingdomseed,

 

Sorry to hear about this experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and connecting to a different Wi-Fi network to check if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Kingdomseed
KingdomseedAuthor
Participant
October 25, 2023

After leaving campus, restarting my computer, turning off Private Relay, and coming back to campus the next day--it works. 

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