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B60414688
Participant
January 16, 2024
Answered

Crash after adding material

  • January 16, 2024
  • 3 replies
  • 411 views

Hello

I added 2 materials and now every time I open "3D and material" window the entire program crashes. I renamed the two materiala (but I don't know if Illustrator did a copy somewhere) but no help.

What to do?

THX

This topic has been closed for replies.
Correct answer B60414688

I solved myself.

1) Search for the dir containing ".sbsar" files (the materials)

2) Every material has an associated PNG file, they where of 0 byte size. I believe this casued the crash

3) Removed the PNG and restarted Illustrator

4) Now I can see the two PNG are correctly created (size bigger than 0)

5) I open material and the SW doesn't crash 

3 replies

B60414688
B60414688Author
Participant
January 16, 2024

On Win the materials are under "C:\Users\YOURNAME\AppData\Roaming\Adobe\Adobe Substance\Adobe Illustrator"

B60414688
B60414688AuthorCorrect answer
Participant
January 16, 2024

I solved myself.

1) Search for the dir containing ".sbsar" files (the materials)

2) Every material has an associated PNG file, they where of 0 byte size. I believe this casued the crash

3) Removed the PNG and restarted Illustrator

4) Now I can see the two PNG are correctly created (size bigger than 0)

5) I open material and the SW doesn't crash 

Monika Gause
Community Expert
Community Expert
January 16, 2024