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Known Participant
April 30, 2021
Answered

crash report adobe illustrator

  • April 30, 2021
  • 2 replies
  • 925 views
 

Hello guys, please, I want a solution to this problem that I have been facing for a month, and I have not found a solution to it. The Illustrator program does not work, it appears as in the picture

 

 

This topic has been closed for replies.
Correct answer Srishti Bali

Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared in this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes. If you need help following these steps, please take look at my response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050).

 

Regards,

Srishti

2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity ManagerCorrect answer
Community Manager
May 1, 2021

Hi there,

 

Sorry about this trouble. We have recently released an update for Illustrator 2021 (v 25.2.3) which contains some stability fixes. If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared in this help article ( https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html ) and let us know how it goes. If you need help following these steps, please take look at my response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050).

 

Regards,

Srishti

Ton Frederiks
Community Expert
Community Expert
April 30, 2021

Did you try de-install and re-install without keeping preferences?

Known Participant
May 1, 2021

Yes, the same problem