Crash when adding new design element to cc library.

Forum|Forum|2 years ago
May 21, 2024
1 reply
273 views

Hello!
When I add a graphic element to a CC library Illustrator freezez and crashes. I tried existing library, new library, simple objects, complet ojects...all crash.

Bug

This topic has been closed for replies.

Monika Gause

Community Expert

Did you already try resetting the Illustrator preferences?

If that does not help, you might need to reset the OOBE folder.

See answer by Mike Gondek here: https://community.adobe.com/t5/illustrator-discussions/illustrator-27-7-won-t-open-stuck-on-initializing/m-p/13941836

Anubhav M

Community Manager

Hello @Paul Popescu,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope the suggestions Monika shared helped resolve the problem. If not, would you mind trying the suggestions shared in this help article (https://adobe.ly/4aplw8E) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bJPYeG). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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