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MahaMN
MahaMN
Aug 21, 2024 1:21 PM UTC
Question

Crash when using Illustrator 28.6 | Windows 11

I use version 28.6, in Windows 11 OS. It frequently crashes. How about you? Is there any previous version you find crash free? I use number of other adobe applications as well but no crash at all. I made a complaint to NVIDIA but no use. 

 

 

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 21, 2024 1:28 PM UTC

Hello @MahaB82A,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4dRGkaK) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4fTcYuA). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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