Crash when using - Illustrator on Windows 11

Forum|Forum|1 year ago
September 2, 2024
1 reply
1099 views

Hello, when im using adobe roughly after 15min +- randomly, Can some one help me ? My spec: CPU: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 4 Logical Processor(s) GPU: Gygabite GTX 1050 Ti G1 Gaming 4G RAM: 16Gb Windows: 11 Home (23H2) Got crash report if needed just can upload here. Maybe this helps

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Monika Gause

Community Expert

Please upload Crash reports to pastebin and post a link.

How large are the files you are working on?

Did you already reboot the system?

Did you already reset the preferences?

A

Arturas38598227xjbwAuthor

Participant

Its my Crash report

Anubhav M

Community Manager

Hello @Arturas38598227xjbw,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind confirming if Illustrator crashes when you're working on a specific tool/feature/file or if it is random?

Also, kindly try the suggestions shared in this help article (https://adobe.ly/4cNTi8Q) and check if it helps.

If the problem persists, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4cRdB5l). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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