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JohnyCyy
JohnyCyy
Participant
June 9, 2026
Question

Crash while working - Illustrator 29.8.1 on Windows 11

  • June 9, 2026
  • 2 replies
  • 17 views

Hello,

We are currently experiencing a recurring issue with Adobe Illustrator 29.8.1 on Windows 11.

Illustrator crashes randomly during an active production workflow. The issue is difficult to isolate because it does not happen on one exact step every time. Based on user observation, it may happen while recreating artwork or while moving to the back side of the job.

What makes this difficult is that the issue is inconsistent. Sometimes Illustrator crashes unexpectedly, and other times it becomes unstable, does not reopen properly, or stops reloading the current work correctly. In some cases, the user has to reopen Illustrator manually, and there are also times when the user needs to log off or restart the PC before the workflow becomes usable again.

We already did extensive troubleshooting, including:

  • reset Illustrator preferences

  • reset/checked plug-ins

  • reviewed crash reports and logs

  • created a new user profile

  • performed a fresh install

  • replaced the original PC with a new unit

  • reinstalled the required applications on the replacement PC

Despite all of these steps, the issue still recurs.

From the crash report, the application is reporting:

  • Crash type: SIGABRT

  • Exception code: 0xc0000409

The stack also shows:

  • purecall

  • repeated PluginMain

  • VarBstrCat

  • NdrStubCall2

  • CStdStubBuffer_Invoke

The loaded modules in the report also include:

  • ScriptingSupport.aip

  • ScCore.dll

  • ExtendScript.dll

Because of this, the crash appears to be happening in the plug-in or scripting path rather than from a normal application close, but we have not yet confirmed the exact root cause.

Has anyone encountered something similar in Illustrator 29.8.1, especially random crashes that are difficult to reproduce consistently even after resetting preferences, checking plug-ins, reinstalling, and replacing the PC?

Any suggestions on additional Illustrator diagnostics, known issues, or recommended troubleshooting steps would be greatly appreciated.

Thank you.

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 9, 2026

    Hi @JohnyCyy,
     

    Sorry to hear about the crashes in the middle of work - that's genuinely disruptive. To help narrow down the cause, please try the following:

    1. Disable any third-party plugins temporarily and check if Illustrator behaves differently.
    2. Test whether the crash is file-specific or location-specific, as Monika pointed out — does it happen with all files, or only specific ones / files in a particular folder?
    3. Update Illustrator to the latest 29.x release and install any pending OS updates, then test again.
    4. If the problem persists, submit the crash report using your Adobe email address and share the crash ID here for tracking. Steps: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html


    Share what you observe at each step, so we can assist you further with this.

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 9, 2026

    You are mentioning plugins - do you have some installed?

    Where do you save the file? On the internal hard disk?

    Is “Save in background” turned off in the Illustrator preferences?

    Is a printer conncted and turned on?

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