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Wojciech Rzewuski
Participant
December 12, 2023
Question

Crashed Illustrator - switching GPU (laptops)

  • December 12, 2023
  • 1 reply
  • 164 views

Hi

After many problems with Illustrator crashing (randomely, any files) and none competent help from adobe I fixed my problem finding a solution here:

https://www.youtube.com/watch?v=hR_IEoJ_zK8

 

Normally AI sees two card onboard but always choosed to work on integrated one (in my case). There is no option to swich it in AI and none such option in AMD Adrenaline. It has to be done in Windows.

Settings>System>Display>Graphic settings

There You have to choose "desktop app", manually find Adobe programs and set it to high performance.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 13, 2023

Hello @woj218250944abc,

Thanks for reaching out and sharing this solution. This does help with computers having more than 1 GPU. There is a detailed step-by-step guide for setting the Graphics Preference to High-Performance for Illustrator here: (https://adobe.ly/41lcUwQ).
You may also try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) to alleviate problems with GPU drivers.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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