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A
Anonymous
December 11, 2012
Answered

crashes when saving

  • December 11, 2012
  • 3 replies
  • 22880 views

So a few times now I have gone to save a document and illustrator cs6 64 bit crashes. It doesn't outright close, but it stops responding to windows and all of the pallate windows and main window begin to flash black and then back to regular.

I've never seen anything like this in any other version of illustrator before and am kind of feeling like a sucker for shelling out 6 hundred dollars for it.

I run windows 8 on this computer and am worried that it just incompatible for the os. So I have begun to run the program in windows 7 compatability mode. For the last 20 minutes it hasn't crashed out, but I've only saved two documents and this error has only happend three times in a month of using the application, though two of those times were within an hour of each other today.

I'm not 100% certain but I believe that each file it has happend on is also one that I had just saved for web.

Has anyone else been experiencing this issue?

I found as much of a crash log as I can in this new os but it reads as follows:

The program Illustrator.exe version 16.0.3.691 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1110

Start Time: 01cdd7e0adea99a9

Termination Time: 322

Application Path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

Report Id: 9856d88b-43df-11e2-be73-10bf48b5fe20

Faulting package full name:

Faulting package-relative application ID:

I'm not really very familiar with the action center control panel but I couldn't find any additional information there. Im going to see if I can get someone on the windows forum to help me further with the action center so I might have more data soon.

Any help would be greatly appriciated.

      This topic has been closed for replies.
      Correct answer Srishti_Bali

      Hi all,

       

      We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

       

      If you still need help, feel free to reach out, we'd be happy to help.

       

      Regards,

      Srishti

      3 replies

      Srishti_Bali
      Srishti_BaliCorrect answer
      Legend
      September 15, 2020

      Hi all,

       

      We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

       

      If you still need help, feel free to reach out, we'd be happy to help.

       

      Regards,

      Srishti

      A
      AlexGamela
      Participant
      August 27, 2013

      Hi, i've been dealing with Illustrator crashes for a while, especially when saving .ai or .svg. . I tried every trick in the book, and usually fonts and third party plugins are to blame. But last time it was something different: it had to do with the predefined printer.

      I use a network printer, and which is set as default in my OS(Win7). If you change your default printer to a pdf creator  (or turn the damn thing on),  Illustrator will like it, since now it knows it has a path to spit ink if needed, and let you save your precious work.

      It is a sort of a bug, that has been around since 2007 at least. check reply nº4 here: http://forums.adobe.com/thread/320717

      hope i was any help, and good work to you all.

      G
      Garland356
      Participating Frequently
      December 14, 2012

      I'm using OS 10.7.5 and getting the same issue. I'm not 100% sure but I'm saving a .png or .eps (usually .eps) and the program stops responding. It's frusturating too since Illustrator doesn't have a document recovery feature. I can usually save a .jpg (though I've had this problem a lot and I'm not sure if I just don't remember)

      Now I keep my os up to date and update every time Il has something. I too can't find cause or solutoin. But I do know it's not just a windows thing now.

      Now I'm on a company computer so I don't have the ability to do a reinstall but I'm going to have our IT guys do that for me and see how it works out.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      December 14, 2012

      Where are you saving the file?

      Is the printer connected? Printer driver up to date?

      Fonts OK?

      Are you using a font manager?

      G
      Garland356
      Participating Frequently
      December 17, 2012

      Well, I'm saving to different locations. Sometimes my desktop, other times in the folder with the native .ai file, and on occasion a new folder location.

      I am connected to a printer and I keep the driver up to date.

      As far as fonts, I'm not alwasy using fonts. For instance the last time I was creating a vector image to be placed into another program as a border to other images I have created. I have had some that I used fonts, but I usually create outlines when I have the typeface set. Fonts are usually taken out when I'm saving the .eps (though there could be some else where than the artboard I'm saving.) But as far as I know there is nothing wrong with these fonts. I'm not really sure how I would be checking that something is wrong with them. I get no errors or warnings from Font Book.

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