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Dawson P.
Participant
April 16, 2024
Question

CRASHING

  • April 16, 2024
  • 1 reply
  • 137 views

Just today, every single time I open Illustrator to start a new project, I will finish my work and when I go to save, CRASHES. I have restarted my Mac, deleted the app, messed with color and file settings, even downgraded to the older version, CRASHES. It always hits me with, "unexpected error has occurred." And then it doesn't even recover my work. I did the SAME BRANDBOARD probably over ten times across different sizes, PPI, color profiles, letter form, web form, all the forms and nothing. 

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 16, 2024

Are you saving to a local harddisk?

Is a printer connected, set up as the default printer and turned on?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 16, 2024

Hello @Dawson P.,

We understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, would you mind trying the suggestions in this help article (https://adobe.ly/49FX6r8) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4aUFIzY). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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