Crashing on Layers Palette

Forum|Forum|2 years ago
July 29, 2023
2 replies
399 views

Hi there, I'm working on a 35MB file with about 8 layers. I'm preparing the file for print and just wanted to flatten layers, but everytime I go into layers palette the app crashes. This seems very unusual, can anyone help.

I've tried duplicating the file and opening it again. I've tried force quitting a number of time. Then I uninstalled and reinstalled and still the same.

Regards, Lisa

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Lisa_Baudry,

We understand how frustrating it can be to experience crashes. Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav