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J
jacodejong
Participating Frequently
December 3, 2019
Question

Create folder in finder using Keyboard Shortcut not working in Illustrator 23.1.1 on macOS 10.13

  • December 3, 2019
  • 1 reply
  • 225 views

I am unable to create a folder from a dialogscreen using the cmd-shift-N shortcut in MacOS 10.13.x. The shortcut is reserved for "New from template". Is there a way to revert this? And yes, i have removed the keycommand in the settings but that does not help.

 

 

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1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
December 3, 2019

Hi there,

 

Thanks for reaching out.

I'd recommend you to reset the preferences of Illustrator. You may follow the steps below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 23 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Hope it helps.

 

Regards,

Ashutosh

 

J
jacodejongAuthor
Participating Frequently
December 11, 2019

Thank you for getting back, sorry for the late delay.

Your recommendation for resetting the app does not work unfortunately. I have tried this for the new version 24 also and there it also does not work. I am now stuck with constantly hitting the button for New Folder which is cumbersome at the least. Strange thing is that my collegues do not have this error....

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