Create new file pop up doesnt show up

Question

Hey all,

Been having this issue for a while now where every time I try to create a new file in Illustrator I dont get the document options to pop up on my screen.

They do seem to be there, as I can select a template by clicking on my screen, but it´s invisible to me so I have no clue what I´m opening beforehand. When I hoover my cursor it will randomly change to the finger icon and when I click it pens whatever option is supposed to be there, but it's really annoying going in blind.

Anyone else had this problem? and if so any solutions?

Anubhav M · Answer

Hello @CapseOne,

We understand how frustrating it can be to face technical issues in Illustrator, especially in the middle of work. I hope the suggestions shared by Ton helped resolve the problem. If not, kindly try the following steps and check if it helps:

Close all Adobe applications.
Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator

If the issue persists, kindly try performing a clean reinstallation of Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove it and then reinstalling using the Creative Cloud desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html) and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded