Create outlines greyed out for a particular font in Illustrator CC on macOS Mojave

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I am trying to create outlines in AI CC for our purchased font, however, the create outlines is greyed out. I have tried to copy and paste to new document (but I cannot re-type because it is part of a logo). I have done it before with stock and computer fonts, but I can't outline with this particular purchased font. I am approaching a deadline to get this to my printer. I am running on macOS Mojave 10.14.4.

TIA.

{Renamed by MOD}

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Srishti_Bali

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Hi Kelly,

Sorry to hear about this. There must be some setting applied from the manufacture of the font. I would request if you can try reaching them back and check if they can help or if they can suggest any workaround.

Regards,

Srishti

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federico platon

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Thanks. I have downloaded a free version it from FontZone, installed and used in Ai.

Then I have created outlines, selcting the item (Selection tool) and pressed Ctrl (Cmd in MAc)+Shift+O and it works, press Ctrl/Cmd+Y to select it and just see the contour not the fill.