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paulf40782745
paulf40782745
Inspiring
May 28, 2021
Answered

Creating a Package of my file gets a "could not complete package" message!

My files not that big or complex.

I select Package from the file menu,

all options are ticked,

clicked Package,

then I get a "Could not complete package" message with a ! in a triangle.

The only option I'm given is an OK button.

Doe's anyone know a work around?

 

Thanks

 

I'm running v25.2.3

on an iMac 27-inch 2017

3.8ghz Quad-core Intel i5

32gb Memory

Radeon Pro 580 8GB

Mac OS 11.3.1

    chiggs1968Correct answer
    Participant
    October 23, 2021

    Make sure your file name doesnt have any symbols in it at all. even though you can use one when saving an illustrator document, you can not package with anything other than a letter or number in the file name.  hope this helps.

     

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    4 replies

    AJIT303918553zis
    Participant
    August 27, 2025

    I also have this issue. The only solution is to send the saved file to another computer, save it as an editable PDF, and then send it back to your system.
    I know this isn’t possible for everyone, especially if someone has only one PC.

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    chiggs1968Correct answer
    Participant
    October 23, 2021

    Make sure your file name doesnt have any symbols in it at all. even though you can use one when saving an illustrator document, you can not package with anything other than a letter or number in the file name.  hope this helps.

     

    Translate
      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      June 4, 2021

      Hi Paul,

       

      Sorry to hear about your experience. Monika has some valid questions. Do you have the issue with this specific file? Are you able to export the file as PDF? Are you saving the package on a network drive?

       

      This information would help us assist you accordingly. Looking forward to your response.

       

      Regards,

      Ashutosh

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      May 28, 2021

      What's in the file?

      Do you use a font manager?

      Where are you trying to save the package?

      Under which name?

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