Creative Cloud

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Hello, the company I work for renewed my Adobe license and I cannot access the creative cloude files of my previous account. How can I get my files back?

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Monika Gause

Community Expert

They also set up a new account for you? You sign in differently now?

Is that a Creative Cloud Team license?

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Anubhav M

Community Manager

Hello @Temel28324540lse5,

Sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, can you check if you can still sign in to the older account here (https://adobe.ly/3LDIDSL) and download your files/work?

Looking forward to hearing from you.

Thanks,

Anubhav

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m1b

Community Expert

Hi @Temel28324540lse5 I'm sure someone will have an answer for you soon, but first can I just check that you really mean:

"The company I work for created a new Adobe account, and how do I access the files from my inactive account?"

Is that your question?

- Mark

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