Creative Cloud App Plugins page not working.

Forum|Forum|1 year ago
September 4, 2024
2 replies
1875 views

I am wanting to download a new Illustrator plugin, but every time I try to open the plugins page in the marketplace in Creative Cloud it just gives me a "Something went wrong. Restart Creative Cloud desktop app to see plugins." error. I have restarted multiple times and it still won't load. Does anyone know how I can fix this?

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Monika Gause

Community Expert

Did you already try and sign out of your Adobe account and then in again?

A

Anubhav M

Community Manager

Hello @alishaw96151547,

I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try the following steps and check if it helps:

Close all Adobe applications
Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XhFihR)
Reinstall the Creative Cloud Desktop application (https://adobe.ly/3Tgjx0y)

Looking forward to hearing from you.

Thanks,

Anubhav

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

kglad

Community Expert

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