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Sarah5E55
Participant
March 2, 2021
Question

Creative Cloud Libraries Can´t Be Initialized

  • March 2, 2021
  • 1 reply
  • 223 views

Hi,

since end of February my Creative Cloud Libraries can´t be initialized. I already tried all steps recommended under https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html but it didn´t solve the problem. Can someone please help me?

 

Thanks a lot in advance for your effort and reply
Sarah

 

This topic has been closed for replies.

1 reply

Mariia Novikova
Adobe Employee
Mariia Novikova
Adobe Employee
March 2, 2021

Hi Sarah,

Sorry, you are seeing this. Could you please let us know some details:
- are you o Win / Mac;
- are you using any Proxy, VPN;
- have you tried restarting the machine;
- what Libraries version do you have (can be checked in CCD -> About Creative Cloud -> CCLibrary).

Thank you,
Mariia

S
Sarah5E55Author
Participant
March 10, 2021

Hi Mariia,

the problem disappeared in the meanwhile without any deliberate actions taken. Just from one day to the other it was working again after approximately one week of not working. To answer your questions (in case the problem appears again):


- I use a Windows PC.
- I use it in a working context and don´t know all the proxies set by our IT department. I´m not using VPN.

- Yes, I tried to restart the machine more than once.

- I have the CC Library version 3.12.10.1.

 

Kind regards,

Sarah

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