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lyndsih6198524
Participant
July 21, 2022
Answered

Creative Cloud libraries glitches every 5 seconds

Is anyone else getting this error? So sick of restarting this glitchy program. Time to find something that sucks less than Adobe. It used to be so good, and I'm SO done at this point. 

 

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Anubhav M
Anubhav MCorrect answer
Community Manager
July 21, 2022

Hello @lyndsih6198524,

 

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

 

  1. Quit all Adobe applications.
  2. Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
  3. Download the Creative Cloud Desktop application.
  4. Re-launch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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3 replies

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
July 21, 2022

In order to help can you please provide the version of Illustrator and what operating system that you are using? Please also report as to what you were doing when the problem occurred. Does it always happen during a particular operation? Or does it occur randomly? Please give details.

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lyndsih6198524Author
Participant
July 21, 2022

Illustrator is fully up to date v 26.3.1. Windows 11. When I restart the
program, the libraries are available on the first file I work on. However
when I open any new file, the libraries are no longer available.

--
Lyndsi Pratt

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 21, 2022

Hello @lyndsih6198524,

 

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

 

  1. Quit all Adobe applications.
  2. Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
  3. Download the Creative Cloud Desktop application.
  4. Re-launch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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