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Participating Frequently
January 29, 2019
Question

CS5 quits at launch but I can post the crach only with the main user

  • January 29, 2019
  • 3 replies
  • 716 views

I have Illustrator CS5 and High Sierra. Illustrator doesn't start even from terminal. This used to happen even before upgrading to High Sierra, already in OS10. However, if I change user (e.g. use a guest account) it opens, and I guess functions OK. This is the error it gives when I start it from the terminal:

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'

libc++abi.dylib: terminating with uncaught exception of type std::out_of_range: basic_string::at

Abort trap: 6

I can post the crash report if useful, but it is a bit verbose...

Anyone can help ?

Thanks

This topic has been closed for replies.

3 replies

DomenicoLAuthor
Participating Frequently
January 29, 2019
Srishti_Bali
Legend
January 29, 2019

Hi Domenico,

As Monika and Doug said, CS applications have been discontinued and are no longer compatible with today's operating systems(Older versions of Adobe Illustrator system requirements ). I am afraid there is very little we could do from our end as attempts to troubleshoot the install could result in it becoming unusable. We strongly recommend upgrading your software to a newer version that is supported or downgrade the operating system to Mac OS X v10.5.7 or v10.6. That way, we can provide you with tech support and access to the latest updates and bug fixes. I apologize for the frustration. Please let me know if you have any questions.

Regards,

Srishti

Nancy OShea
Community Expert
Community Expert
January 29, 2019

Your Creative Suite app will work just fine on an operating system for which it was created.  Compatibility breaks down over time when users upgrade their equipment and/or operating systems while legacy software remains pretty much  the same as when you first bought it X number of years ago.

My advice is to run an older OS on a virtual machine or a dedicated  2nd computer for legacy software use only.   It might not be what you want to hear but  short of buying modern software, it's your best solution.   Things will only get worse when Apple totally stops supporting 32-bit apps later this year.

What Apple's 32-bit app phase-out on Mojave means to you | Computerworld

Nancy O'Shea— Product User & Community Expert
Monika Gause
Community Expert
Community Expert
January 29, 2019

If it works in the other user account then just use it in that user account.

In case you're not too experienced with Mac OS, uninstalling, reinstalling can only make it worse.

Doug A Roberts
Community Expert
Community Expert
January 29, 2019

The short answer is that High Sierra doesn't support CS5 (or vice versa).

The long answer is that there may be folks out there who can offer help from experience, unfortunately I am not one of them. Jeff A Wright has made an effort to support those installing CS apps on 10.12 and later here:

Installing Creative Suite on a new Mac or macOS 10.12 (Sierra) or later

but I'm not sure how much that might help you. Lots of information seems to relate to installing, but John T Smith posts some collated information here:

Re: Can't open CS5 in OS-X "Sierra"

Also the thread has lots of discussion from users trying to get CS apps working that you might find a useful nugget in.

DomenicoLAuthor
Participating Frequently
January 29, 2019

Thanks to Dough for the suggestions