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3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 13, 2023

Hi @byrainart,

 

Thanks for reaching out. Would you mind confirming whether you have purchased or previously owned a CS6, along with the details asked by Monika & Kevin?

 

Also, you may check out this helpx article (https://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html) on how to download & install, find serial & register your CS6.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,
Anshul Saini

B
byrainartAuthor
Participant
January 14, 2023

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 19, 2023

Thanks for sharing the screenshot. I converted the error message to English, and this error states that you need to download all the Illustrator required .exe & .7z files in the same folder. Once you redownload all the necessary files in the same folder, this error will go away.

 

I hope this helps!

 

Regards,

Anshul Saini

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
January 6, 2023

@byrainart Where did you download CS6 from?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 6, 2023

Do you already have a serial number and a registered product? Otherwise you will not be able to run it. It's no longer possible to aquire a legit license. 

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