CTR+ALT+P shortcut not working?

Forum|Forum|3 years ago
December 18, 2022
11 replies
1163 views

Hello all,

In Illustrator I can't call the document settings dialog through the shortcut anymore. I have't changed any shortcuts, I always use the defaults. I can see the shortcut in the menu, but pressing it does nothing. Interestingly, I tried to change the shortcut to something else, but I can't do that as well. The keyboard chortcuts setting window does not allow me to change any of the shortcuts. I can remove a shortcut, but not select other one in its place. This is happening regardless of the selected keyboard language (have US and BG), but it also used to work, regardless of the selected language, before...

I have reset the preferences multiple times, but this persists.

Of course, Adobe support is non existent, so you guys are my only hope before I have to do a clean reinstall. So, any ideas?

Bug

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Anshul_Saini

Community Manager

Hi @Alex Grant,

Thanks for reaching out. I hope the issue is resolved now. If not, would you mind booting into safe mode and checking if the same behavior is happening or not?

Also, would you mind confirming the exact version of OS & Illustrator, and are you using any plugin/ extension/ font management tool?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini

Alex GrantAuthor

Inspiring

Hi Anshul_Saini,

I have been working with your support to resolve it. It seems it is not a problem within Illustrator. So far we established that if replaced with something else, the shortcut will work. The hypothesis at the moment is something on the OS level is reserving this combo (which is default for Illustrator). Unfortunatelly I can't find a way to find out what it is. Intrestingly, once I change the shortcut to something else (for testing), Illustrator does not give any response when I try to change the shortcut back to the default one. It just refuses to do it. When the shortcut is already in use (within the app) it tell you so, it gives what it is conflicting with, and also if you try to use an OS reserved one it also tells you you can't use that shortcut. But with this, there is no message. Nothing. Which is the reason innitially I thought it is a bug with Illustrator.

So, unfortunatelly the issue itself is not resolved, but it seems there isn't much your support team can do at the moment. My next step is to contact Windows support to see if there is a way to narrow down the source of the problem.

P.S.

I will try to boot into Safe Mode and see if it will work. I am not sure how to use the result of that test though. If it works, then I'll know something that doesn't load in Safe Mode is the problem, but that doesn't really narrow it much. Or does it?

Thanks,

Alex

chrisg11235813

Participating Frequently

Have you looked to see if your Keyboard shortcuts have been changed by mistake?

Maybe, resetting the default shortcuts would clear the issue.

chrisg11235813

Participating Frequently

I see you answered my first question, sorry -- maybe try making a new customized shortcut set.

Alex GrantAuthor

Inspiring

I had that thought, but unfortunately (as I stated in my explanation) the keyboard chortcuts setting window does not allow me to change any of the shortcuts. I can remove a shortcut, but not select other one in its place. So, I can't make a custom set. Unless there is a way to replace them as a value in a settings file somewhere?

Met1

Legend

Did you try restarting your computer?

What else is running?

"Of course, Adobe support is non existent" - how so? You can't use the contact tab in Creative Cloud?

Alex GrantAuthor

Inspiring

Behaviour persists regardless of what else is running. At the moment only Chrome.

When I click on contact support it says they are closed. The chat bot is useless and only sends me to another community post, where the solution is to reset the preferences (which I have tried).

P.S.

The fact I'm asking here means I have exhausted everything I could find online as information. And yes, restarting was the first thing....