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C
Cameron SB
Participating Frequently
September 9, 2021
Question

CTRL + keys (Shortcuts) are not working/ responding in illustrator

  • September 9, 2021
  • 2 replies
  • 6043 views

Trying to use my shortcuts and everything with my ctrl key + wont work.

Not sur what to do but its distrupting my working flow. 

 

{Renamed by MOD}

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 9, 2021

Hi there,

 

Sorry about the trouble you are facing. This generally happens when a third-party application has similar shortcuts. Which OS and version of Illustrator is this? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions, any new software installed recently.


As closing programs running in the background have worked you. You may try booting the system into Safe Mode (Mac / Windows) and open other apps one by one until you find the app causing the issue. In Safe Mode, your system starts to perform certain checks and prevent third-party software/ services from automatically loading or opening.

 

Thanks & Regards,

Anshul Saini

S
Sazlinaini
Participant
January 25, 2024

Hi! Please help me 😭. I've tried every way to fix the problem but can't. Already checked the keyboard language, other running programs in background, keyboard shortcuts settings, close creative cloud in task manager, install and uninstall... literally everything that I can find on the internet. But my Ctrl button still wont work on my Adobe Illustrator. But it works on Photoshop! Please help me. My ai is 2021 version on windows 11

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 25, 2024

Hello @Sazlinaini,

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? Also, try running Illustrator under Safe Mode (Windows / macOS) and sharing your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

sishamIAGD
Community Expert
sishamIAGDCommunity Expert
Community Expert
September 9, 2021

Have you tried reseting your preferences..?

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

If that doesn't work then you may need to uninstall and reinstall:

Uninstall or remove Adobe Creative Cloud apps

and use the cleaner tool:

Use the Creative Cloud Cleaner tool to solve installation problems

    C
    Cameron SBAuthor
    Participating Frequently
    September 9, 2021

    Okay so I tired the first one that didnt work 😞 
    Done the reinstall stuff twice also didn work.

    What did work - Close the Creative Cloud completely from Task Manager-
    ALL the sub programs and then open it up again!

    Thanks for the Help.

    sishamIAGD
    Community Expert
    sishamIAGDCommunity Expert
    Community Expert
    September 9, 2021

    Ok thanks for coming back with your solution. I may be have been because you did the previous ones first but glad you got it sorted in the end.

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