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321Make
Participant
August 12, 2021
Question

cuando uso el gpu los colores cambian drásticamente.

  • August 12, 2021
  • 1 reply
  • 411 views

Cuando aplico CPU el color es intenso en los artes en RGB y cuando lo cambio a GPU los colores son opacos, ¿es esto normal?

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1 reply

Anshul_Saini
Community Manager
Community Manager
August 23, 2021

Hi there,

 

Sorry to hear the trouble you are facing. Could you please share a few more details like:

  • OS and version of Illustrator
  • Is the issue happening while working on a specific document? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you using any external monitor?

 

Looking forward to your response.

 

Regards,

Anshul Saini

321Make
321MakeAuthor
Participant
August 23, 2021

 

  • SO y versión de Illustrator (indicado en video)
  • ¿El problema ocurre mientras se trabaja en un documento específico? En caso afirmativo, ¿podría compartirnos un documento de muestra? Puede cargarlo en Creative Cloud ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) y compartir el enlace de descarga. (es en cualquier documento)
  • ¿Cuándo empezó a pasar esto?(lo noté en esta nueva actualización desde hace 20 días) ¿Se han realizado cambios recientes en su sistema? (Ningún cambio) Por ejemplo, cualquier antivirus, actualizaciones del sistema o extensiones web instaladas recientemente.
  • ¿Estás usando algún monitor externo?(no, solo un monitor de imac)
Anshul_Saini
Community Manager
Community Manager
August 28, 2021

Thank you for sharing the details. I would request to share a few more details like:

  • Does changing the iMac color profile to Apple RGB or Adobe RGB help resolve the issue?
  • Share a screenshot of your document color settings in Illustrator?
  • Does this happen in both RGB and CMYK color profiles?
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Thanks & Regards,

Anshul Saini