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chamel77
Participant
August 17, 2022
Answered

Cursor doesn't show the currently selected tool

  • August 17, 2022
  • 3 replies
  • 1119 views

Since the last update my cursor isn't showing the selected tool (just now I was using the pen tool, but the cursor was showing the hand tool) and was hoping this latest update I ionstalled today would fix it, but no. Restarting my computer and/or reinstalling Illustrator doens't fix it. Well, reinstalling Illustrator fixed it for about an hour, but then it went right back to it. 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello 

     

    Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-gets-stuck-on-hand-tool/m-p/2055293) and check if it helps.

     

    Also, if your computer is running macOS, try disabling Dictation and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

     

    Note: Marking correct for visibility.

    3 replies

    A
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    August 24, 2022

    Hello 

     

    Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-gets-stuck-on-hand-tool/m-p/2055293) and check if it helps.

     

    Also, if your computer is running macOS, try disabling Dictation and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

     

    Note: Marking correct for visibility.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    August 18, 2022

    What version of OS & Illustrator are you using? Make sure they are compatible with each other.

    Illustrator system requirements

     

    Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall, as it sounds like a corrupted pref.

     

    Update any Illustrator plug ins.

     

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 17, 2022

    Is it always the hand tool? there should be some threads about it and there is this: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39547726-illustrator-2020-24-0-3-stuck-on-hand-tool-runn 

     

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