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Bimo Finca
Participant
August 26, 2021
Answered

Cursor randomly jitter flicker & change shape in Illustrator 25.4.1 & 25.3.1 on macOS M1 Macbook Pro

Got my mac for 1 day and i have and issue with Illustrator running on M1

 

 

I dont know whats wrong, they can be fix just by restarting the mac. can someone help me?

using 25.41 before, and when i got this problem, i start downgrading to 25.31. It fix, but not for long. it just so annoyying, im new on mac maybe i miss some settings or anything else? thanks

 

Device: Macbook Pro M1

 

 

{Renamed by MOD}

    Monika Gause
    Monika GauseCorrect answer
    Community Expert
    December 13, 2023

    EDIT to above (I can't find a way to directly edit my post: After trying this 'fix' a few times, it appears that it doesn't reliably fix the issue. You can give it a shot, but I haven't had luck on further attempts. Sorry to get hopes up! Adobe, it's been over two years! We need Photoshop & Illustrator to remain functional while both are open! Throwing in my voice to amplify the priority to *please* address this issue!


    @DarlsChickens  schrieb:

    Throwing in my voice to amplify the priority to *please* address this issue!

     

    This is a community forum 95% of people aren't even staff. If you want to talk to Illustrator engineers, please use https://illustrator.uservoice.com Posting here will not get you heard.

    View reply

    22 replies

    paulf40009506
    paulf40009506
    Participating Frequently
    December 5, 2023

    You may get more responses from the community if you use proper punctuation and grammar. Just a thought. I had a really hard time reading your question.

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      Frank374446601m7k
      Participant
      March 6, 2025

      I know this post is old, but you have should have looked at their username and discerned that english may not be their first language. Just a thought.

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        unfrustrated
        Participant
        December 8, 2022

        I have the same issue. Are we ALL using MX Master 3/3s from Logitech??

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          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          December 15, 2022

          Hi @unfrustrated,

           

          Thanks for reaching out. I am using MX Master 3 and couldn't replicate the same behavior on my end. Would you mind confirming which other apps are running in the background and checking if closing any one of them (one by one) helps or not? Also, would you mind confirming if you are using any font management or plugin/extensions and the exact version of macOS & Illustrator?

           

          Looking forward to your response.

           

          Thanks,

          Anshul Saini

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          Hernan Henrique
          Participant
          June 2, 2023

          Hello, still not a fix to that issue? I've having the same problem running on the macbook air m2 in june 2023. As a graphic designer it's very anoying and impractical not work with photoshop and illustrator at the same time...

          Translate
            joaomon26
            Participant
            August 22, 2022

            I also need this solution to, please adobe!!!! MACBOOK PRO M1 2020 all software’s in lasted version!

             

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              alexanderschmidt
              Known Participant
              August 5, 2022

              This is happening all the time.

              MacBook Pro 16" (2019), MacOS 10.15.7, Illustrator 26.4

              Feels like working with a defective tool. I'm giving up on this. 

               

              EDIT: Just want to mention, that at some point in time, the issue was gone. However, I don't know, what exactly solved the problem.

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                Anshul_Saini
                Community Manager
                Anshul_SainiCommunity Manager
                Community Manager
                August 26, 2021

                Hi there,

                 

                Sorry to hear about this experience. I would request you to share a few more details like:

                • Does this issue happen while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
                • Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
                • Are there any apps running in the background? If yes, close them one by one and see if that helps resolve the issue.
                • Are you using any external monitors?
                • Are you using a Macbook touchpad or any third-party mouse?
                • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
                  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

                 

                Also, you may try opening the app in Safe Mode and see how it performs there.

                 

                I will be looking forward to your response.

                 

                Thanks & Regards,
                Anshul Saini

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                Bimo FincaAuthor
                Participant
                August 28, 2021

                i figure it out, it happened when im opening photoshop and illustrator at the same time. any solution to solve this? im using MX Master 3, but when the bug happen, it's no difference between trackpad or mouse.

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                  Anshul_Saini
                  Community Manager
                  Anshul_SainiCommunity Manager
                  Community Manager
                  September 4, 2021

                  Thank you for sharing the details. This is a known issue and has been reported by few other users as well. Our product team is working hard to test & finalize the changes as soon as we can. Please stay tuned for updates, and thanks in advance for your patience. As of now, the only solution is to close Photoshop while using Illustrator or vice-versa. Also, you may try using a different Desktop and see if that helps resolve the issue.

                  Regards,

                  Anshul Saini

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