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Known Participant
February 1, 2015
Question

Custom workspace panels location jumps off screen after running Mac Yosemite 10.10.2 update

  • February 1, 2015
  • 13 replies
  • 18383 views

Hi there.

In October 2014 I purchased Adobe CS6 and set up custom workspaces for Illustrator and Photoshop. I have a 2014 MacBook Pro connected to a Thunderbolt Display, and I use the Thunderbolt screen for my main work area, and the MBP to host my custom workspace panel arrangements.

They look like this, respectively:

Illustrator:

Photoshop:

Last night, I left both Photoshop and Illustrator open and my MBP on before going to bed. When I went to do some work today, I saw a notification that Mac OS X Yosemite had auto updated to 10.10.2, and had rebooted. When it rebooted, it reopened both Photoshop and Illustrator, however, my workspace panels now look like this:

Any attempt to snap them back to their original position is futile, because they always snap back to this mid-screen position when either switching back and forth between applications, or whenever I try to use any of those panels. It's frustrating because I can't make them stay put!

I tried restarting my Mac, and then tried a hard shutdown and restart. Issue persisted. I then thought my Adobe prefs might be corrupt, so I trashed the prefs files for both applications. That didn't fix it, either. I then tried renaming my custom workspaces. That didn't work. I also tried deleting my custom workspaces, and then rebuilding them from scratch, and the problem still persists.

So, I called Apple, since this issue arose directly after this Yosemite update, and after a two-hour call — during which we zapped PRAM, and repaired the disk in safe boot mode — and after consultation with a senior advisor, the tech's only advice was to reach out to Adobe, since *technically* this is an issue happening from within an Adobe application.

Of course, Adobe does not support non CC-related software by phone or email, so, here I am.

So... has anyone come across this issue? TBH, I'm convinced something happened during the Yosemite update, since both apps were left open — AND my Yosemite experience has been nothing but frustrating ever since I bought my MBP.

Aside from reinstalling CS6 (which I feel like I might have to do at this point), any help you guys could give me would be most appreciated.

This topic has been closed for replies.

13 replies

Known Participant
February 2, 2015

I also just tried reinstalling Yosemite, and that didn't help either.

I'm going to try reinstalling Yosemite 10.10.1 BUT NOT the 10.10.2 update — which is when this issue started happening — to see if this issue persists.

Known Participant
February 2, 2015

For anyone following along with this saga, I reinstalled OS X Yosemite 10.10.1, but did not run the recent 10.10.2 update. As of right now, this fixed the problem. I still need to run a few tests, but this confirms my suspicion that this is ABSOLUTELY A YOSEMITE UPDATE BUG.

erichn42422257
Participant
February 2, 2015

i just ran into this issue today glad i found this post! any more updates appreciated - - - i guess i should go back to 10.10.1

Known Participant
February 1, 2015

So I just tried logging on as a test Admin user, opening Illustrator, and rebuilding my workspace panels. Once I set my panels in place, I saved this custom workspace, and when I clicked on one of the panel items, the entire panel grouping popped itself partially off-screen again.

I then tried uninstalling and reinstalling both Illustrator and Photoshop, rebuilding and saving my custom workspace panels, and AGAIN, the entire panel grouping pops partially off-screen.

Any other suggestions?

Monika Gause
Community Expert
Community Expert
February 1, 2015

Try and set up a new user account (Admin) on that computer. Run Illustrator from that account.

If it doesn't work, uninstall, run the cleaner tool and reinstall.