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marcusw63777971
Participant
Jun 13, 2024 7:05 PM UTC
Question

Cutstudio not working

Anyone else's cutstudio suddenly stopped working? Using illustrator 2024, cutstuduo plugin 3.4.4 and cutstudio 3.14 app.

Connection is fine, when i got to cut, my gs-24 lights up blue, the motor loads like it's about to cut then nothing.

 

Did a fresh install of illustrator 2024 and cutstudio on another desktop and I get the same issue.

 

Tried xfcut and worked fine so not a hardware issue.

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    12 replies

    osbaldo_7450
    Participant
    Dec 7, 2024 1:55 AM UTC

    I have a Mac and it is doing the same thing to me. Does anyone have the solution for Mac?

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Dec 9, 2024 1:37 PM UTC

    Hello @osbaldo_7450,

    I'm sorry to hear about your experience. Would you mind trying to remove and reinstall the plugin to see if it helps resolve the problem? If the problem persists, kindly share more details, like the OS/Illustrator version and screenshots of the problem, so I can better assist you.

    Looking forward to hearing from you.

     

    Anubhav

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    lucasd99890584
    lucasd99890584
    Participant
    Jul 14, 2024 2:20 PM UTC
    Same problem! I have a Roland GR-640... useless plugin.
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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 27, 2024 10:58 PM UTC

    Hello @marcusw63777971, @Laddawan38067136ymrx,

    We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    lucasd99890584
    lucasd99890584
    Participant
    Jul 14, 2024 2:27 PM UTC

    il problema non si risolve con versioni precedenti di illustrator... purtroppo.

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    lucasd99890584
    lucasd99890584
    Participant
    Jul 14, 2024 2:27 PM UTC
    the problem is not solved with previous versions of illustrator... unfortunately.
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    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    Jun 16, 2024 5:00 AM UTC

    Was the plugin working with Illustrator 2024 previously? I'm wondering if it might be necessary to roll the Illustrator installation back to a previous point-release update or even the 2023 version.

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    Laddawan38067136ymrx
    Participant
    Jun 15, 2024 10:59 PM UTC

    Same here, still unable to make it work

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 13, 2024 7:13 PM UTC

    Hello @marcusw63777971,

    I'm sorry to hear about your experience. Would you mind installing an older version of Illustrator (https://adobe.ly/3xgdxx4) to see if it helps?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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