Damaged error Illustrator Beta won't open

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When I try to open Illustator Beta I get this message:

I have tried uninstalling Beta and reinstalling it, and I still get this error. I would like to continue using Beta. How can I fix this??

Bug

J

Jena31657898le31Correct answer

Inspiring

I did some more finagling with it and finally got it to reinstall with no issues.

R

Rhiannon29523904mikn

Participating Frequently

I'm having the same issue, how exactly did you end up fixing it? I've renistalled it twice now to no avail.

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Anubhav M

Community Manager

Hello @Rhiannon29523904mikn,

I'm sorry to hear about your experience. Would you mind trying the following steps and checking if it helps:

Close all Adobe applications
Remove Illustrator (beta) using the Creative Cloud Cleaner Tool (https://adobe.ly/3VtTMLa)
Reinstall Illustrator (beta) from the Creative Cloud Desktop application (https://adobe.ly/46NiSe9)
Relaunch Illustrator (beta)

Looking forward to hearing from you.

Anubhav

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R

Rhiannon29523904mikn

Participating Frequently

Thank you for your reply. I found that just forcing it open as it seemed to be a security issue rather an actual corrupted file (it says it's damaged but it's not really).

I'm on a Mac so I'm not sure how this would be done on a PC, but I went to the Application folder in finder, then control-clicked on the Illustrator Beta app, and through that menu opened it. It gave me a security warning which I could overide and now it opens no issues.

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J

Jena31657898le31AuthorCorrect answer

Inspiring

I did some more finagling with it and finally got it to reinstall with no issues.

Translate

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